Refund policy

Return and Refund Policy

The following Return Policy is provided by Hymns of Grace (collectively, “we,” “us,” or “our”).

Defective or Damaged Items:

OUR RETURN POLICY COVERS ONLY RETURNS OF WRONG, DEFECTIVE, OR DAMAGED-IN-TRANSIT PRODUCTS UP TO 15 DAYS AFTER DELIVERY. Items that cannot be returned include digital files or anything damaged through normal, natural, and inevitable wear and tear.

To return incorrect, faulty, or damaged-in-transit items, you must call us at 818-909-5643 and forward us your confirmation order email with a description of the damage(s) to info@hymnsofgrace.org. Please note: A photo of said damages may be required for verification.

In the case of damaged and faulty items a replacement will be shipped free of charge. For returns that are the fault of Hymns of Grace, we may request a return of the product. Once we receive your item(s), you will receive a full refund to your original payment method. Some refunds may not include the actual shipping charge for your item(s). If you have thrown away your original packaging, please note that we do not provide return packaging.